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Custom Automation

Custom activity automation: when standard ERP modules are not enough

How ESAAP can help organizations automate activities that depend on their own forms, approval hierarchy, timelines, documents, reminders, dashboards, and reports.

Configurable workflow automation with forms, owners, approvals, and reports

Summary

How ESAAP can help organizations automate activities that depend on their own forms, approval hierarchy, timelines, documents, reminders, dashboards, and reports.

Key takeaways

  • Custom automation is useful when the workflow is important but not covered by a standard module.
  • Every activity should have fields, owners, statuses, approval rules, notifications, and outputs.
  • Dashboards should show pending work, delayed owners, completed items, and exceptions.
  • The demo should use a real organization-specific activity, not an abstract example.

Downloadable resources

Take this guide into your ESAAP review

Download the most relevant worksheet or checklist for this topic, then use it during your internal discussion, ESAAP demo, pricing review, or rollout planning meeting.

Use this article in a real discussion

Bring one workflow, one report, and one decision question

The fastest way to evaluate ESAAP is to discuss one current process, the people involved, the outputs expected, and the dashboard your leadership wants to trust.

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Identify activities that depend on follow-up

Start with requests, approvals, inspections, events, procurement, complaints, maintenance, planning reviews, audit work, service tickets, student services, department tasks, or compliance activities that currently move through calls, messages, registers, or spreadsheets.

Convert the activity into a structured record

A custom activity needs fields, categories, dates, priority, department, owner, attachments, remarks, and status. Once the activity has a reliable record, it can be tracked, searched, reviewed, and reported.

Map ownership and approvals

Define who can create, assign, verify, approve, return, close, reopen, escalate, or export the activity. This makes responsibility visible and reduces dependency on informal follow-up.

Add reminders and dashboards

ESAAP can help users see pending work, delayed approvals, open exceptions, completed items, activity volume, and department-wise status. Management should be able to review progress without asking every team manually.

Use reports as the final output

The activity should produce useful outputs such as status summaries, compliance evidence, service reports, action taken reports, department dashboards, or review meeting material.

Demo questions

Questions to ask ESAAP after reading this article

Can we model our own activity form?

Share one real activity and ask ESAAP to show how fields, attachments, categories, and statuses would be configured.

Can ownership change by department?

Check whether creators, verifiers, approvers, administrators, and management users can have separate permissions.

Can pending work be followed automatically?

Review reminders, escalation views, pending lists, and overdue activity dashboards.

Can it produce management reports?

Ask for department-wise, owner-wise, status-wise, date-wise, and closure reports.

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